You will rarely find me without a notepad and pen handy, or at least my iPad.
Today proved exactly why that's vital. I had a phone call from a guy who said "Hi, it's Chris from Royal Mail."
"Yes?" I replied, tentatively.
"You sent me an email," was his response. Oh, THAT Chris? No, because I send dozens of emails every day to people in Royal Mail, and there's more than one Chris.
Luckily, as I played for time, I was able to find the page in my notebook that explained why I'd been trying to get hold of that particular Chris. And I was back in the room.
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