Stories like this are so good to work on. Royal Mail has a World Class Mail programme that aims to perfect the processes that items of post go through between sender and recipient. When visiting Medway mail centre for its official opening earlier in 2012, I made contact with the WCM team and it was clear that they have some outstanding work going on there.
I just love interviewing ordinary people who keep Royal Mail operating around the country. Even trailing around after CEO Moya Greene (on the right in this picture) is interesting, as she always manages to get to the bottom of the real stories of the real people.
Hopefully more of the same in 2013.
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